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Terms of service

Art. 1 - General provisions

  1. The user by browsing this area accesses Chicche Venice, accessible via the URL: www.chicchevenzia.com (hence then called "Chicche Venice"). The navigation and transmission of a purchase order on the site involve acceptance of the conditions and data protection policies adopted by the site indicated therein.
  2. These General Conditions of Sale apply to the sale of products with exclusive reference to the purchases made on the Site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 modified by the D. LGS. No. 21/14 and Legislative Decree 70/03) by

Company: Chicche Venice by Chiara Clemente
VAT number: 05450320287  
Registered in the REA, PD number - 468157

  1. The user is held, before accessing the products provided by the Site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
  2. The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale whose Chicche Venice terms reserves the right to change unilaterally and without any notice.

Art. 2 - Object

  1. These General Conditions governing the offer, forwarding and acceptance of purchase orders of products on Chicche Venice and, however, do not regulate the supply of services or the sale of products by subjects other than the seller that they are present on the same site through links, banners or other hypertext connections.
  2. Before submitting orders and buying products and services from different subjects, we suggest checking their conditions of sale.

Art. 3 - Conclusion of the contract

  1. To conclude the purchase contract, it will be necessary to fill in the form in electronic format and transmit it by following the related instructions.
  2. It contains the postponement to the general conditions of sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the related shipping and delivery costs, a reference to the conditions for the exercise of the right of withdrawal; methods and times to return the products purchased.
  3. Before concluding the contract, it will be asked to confirm the reading of the general conditions of sale inclusive of the information on the right of withdrawal and the processing of personal data.
  4. The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.
  5. The user will be obliged to pay the price from the moment in which the online order forwarding procedure will be completed. This will happen by clicking on the "complete the order" button at the end of the wizard.
  6. Once the contract is concluded, the seller takes charge of the order for his escape.

Art. 4 - Registered users

  1. In completing the registration procedures, the user undertakes to follow the indications on the site and to provide their personal data correctly and truthfully.
  2. The confirmation will in any case exempt Chicche Venice from any liability about the data provided by the user. The user undertakes to promptly inform Chicche Venice of any variation of his data at all times communicated.
  3. If the user then communicates non -exact or incomplete data or also in the event that there is a dispute by the interested parties about the payments made, Chicche Venice will have the right not to activate or to suspend the service up to amnesty of the related shortcomings.
  4. On the occasion of the first request for activation of a profile by the user, Chicche Venice will attribute to the same username and a password. The latter recognizes that these identifiers are the system of validation of the user's access to the services and the only system suitable for identifying the user that the documents carried out through this access will be attributed to him and will have binding effectiveness against him.
  5. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not even temporarily sell them to third parties.

Art. 5 - Availability of products

  1. The availability of the products refers to effective availability when the user plays the order. However, this availability must be considered purely indicative because, as a result of the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirmation of the order.
  2. Following the sending of the order confirmation email, cases of partial or total unavailability of the goods may occur. In this eventuality, the order will be automatically rectified with the elimination of the product not available and the user will be immediately informed by e-mail.
  3. If the user requires the cancellation of the order, terminating the contract, Chicche Venice will refund the amount paid within 30 days starting from the moment when Chicche Venice has had knowledge of the the buyer's decision to terminate the contract.

Art. 6 - Products offered

  1. Chicche Venice markets:

Textile products, clothing, fur, footwear and leather items

  1. The offer is detailed on our site at the link: https://www.chicchevenzia.it

Art. 7 - Payment methods and prices

  1. The price of the products will be the one indicated from time to time on the site, unless there is a clear error.
  2. In the event of a Chicche Venice error, the buyer will notify as soon as possible allowing confirmation of the order to the right amount or the cancellation. In any case, the obligation to provide what sold at the lower price erroneously indicated will not exist in any way.
  3. The prices of the site includes VAT and do not include shipping costs. Prices may change at any time. The changes do not concern the orders for which confirmation of the order has already been sent.
  4. Once the desired products are selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, by entering or verifying the information requested in each passage of the process. The details of the order can be changed before the payment.
  5. Payment can be made through:

Credit cards (Mastercard, Visa, American Express, Maestro, etc.)
Apple Pay
Google Pay
Amazon Pay

Art. 8 - Delivery

  1. Chicche Venice makes shipments throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino. Delivery will not be carried out in the following territories: Livigno and for minor islands and disadvantaged locations we will reserve the right to evaluate the shipping costs
  2. Chicche Venice will carry out its deliveries both at the domicile provided by the user and at the withdrawal points indicated at the time of purchase.
  3. The delivery is generally made within 3-6 days, or, if no delivery date is specified, within the deadline at the time of the selection of the delivery method and, in any case, within the maximum term of thirty days from the date of the confirmation.
  4. If it is not possible to carry out the delivery, the order will be sent to the deposit. In this case, a notice will specify the place where the order and the ways in which to agree on a new delivery is located.
  5. If it is not able to be present in the place of delivery to the agreed time, we ask you to contact us again to agree on a new delivery date.
  6. If the delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that it is intended to be terminated the contract.
  7. As a consequence of the resolution, the amounts will be returned, including delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other from the ordinary method offered without unjustified delay and, in any case, within 30 days from the date of termination of the contract. The transport deriving from the termination of the contract may have additional costs that will be borne by the buyer.
  8. The shipping costs are borne by the buyer and are explicitly highlighted at the time of the order.

Art. 9 - Passing of risk

  1. The risks relating to the products will pass by the buyer starting from the moment of delivery. The ownership of the products is considered acquired as soon as the complete payment of all the amounts due in relation to the same, including shipping costs, or at the time of delivery, was received, if this occurred later.

Art. 10 - Guarantee and commercial conformity

  1. The seller is responsible for any defect in the products offered on the Site, including the non -conformity of the items to the products ordered, pursuant to the provisions of Italian legislation.
  2. If the buyer has entered into the contract as a consumer or any natural person who acts on the site for purposes unrelated to the entrepreneurial or professional activity possibly carried out, this guarantee is valid on condition that the defect is manifested within 24 months from the date of delivery of products; that the buyer present formal complaint relating to the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the return form is correctly completed.
  3. In case of non -compliance, the user who has entered into the contract as a consumer will be entitled to obtain the restoration of the compliance of the products without expenses, by repairing or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed assets and the consequent return of the price.
  4. All return costs for defective products will be incurred by the seller.

Art. 11 - withdrawal

  1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
  2. In the event of multiple purchases made by the buyer with a single order and delivered separately, the 30 -day deadline starts from the date of receipt of the last product.
  3. The user who intended to exercise his right of withdrawal from the purchase made on Chicche Venice, will be able to carry it out through:

By sending an email to: Chiara@chicchevenzia.it

By calling 3517985300

Or by visiting https://chicchevenzia.shipping-portal.com/rp/

  1. The buyer will have to exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternately transmit the type withdrawal form, referred to in Annex I, Part B, Legislative Decree 21/2014 not mandatory.
  2. The goods can be returned at any store on the Italian territory, as indicated on our web page, as well as sent to:

Chicche Venice by Chiara Clemente
Via dei Salici, 5 – 35026Conselve (Pd)

  1. The goods must be returned integrated, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products covered by the withdrawal within a maximum term of 14 days, including any shipping costs. They are not accepted rendered without seal or product labels.
  2. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the site may suspend the reimbursement up to the receipt of the assets or until the demonstration by the buyer to have sent the goods.
  3. The right to withdrawal will not apply in the event that the services and products of Chicche Venice are included in the categories of art. 59 of Legislative Decree 206/2005.
  4. The site will carry out the refund using the same payment vehicle chosen by the buyer during the purchase phase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, Swift and BIC necessary to carry out the refund.

Art. 12 - data processing

  1. The data of the buyer are processed in accordance with the provisions of the regulations on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 13 - Safeguard clause

  1. In the event that one of the clauses of these General Conditions of Sale was nothing for any reason this will not compromise the validity and respect of the other provisions appearing in these General Conditions of Sale.

Art. 14 - Contacts

  1. Each request for information can be sent via email to the following address chiara@chicchevenzia.com, via phone at 3517985300 and via post at the following address:

Chicche Venice by Chiara Clemente
Via dei Salici, 5 – 35026Conselve (Pd)

Art. 15 - Applicable law and competent Forum

  1. These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any different imperative rule of the country of the usual residence of the buyer. Consequently, the interpretation, execution and resolution of the general sales conditions are subject exclusively to Italian law.
  2. Any disputes relating to and/or consequent to them must be resolved exclusively by the Italian jurisdictional authority. In particular, if the user holds the qualification of consumer, any disputes must be resolved by the court of the place of home or residence of the same according to the applicable law.

These conditions were drawn up on 19/06/2021.

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