Art. 11 - Withdrawal In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In the event of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day period shall run from the date of receipt of the last product. If the user wishes to exercise his/her right of withdrawal from the purchase made on Chicche Venezia, he/she may do so by: Sending an email to: chiara@chicchevenzia.com Calling +39 351 798 5300     Or by visiting https://chicchevenzia.shipping-portal.com/rp/ The purchaser shall exercise the right of withdrawal also by sending any explicit statement containing the decision to withdraw from the contract or alternatively by sending the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, which is not mandatory. The goods may be returned to any point of sale in the Italian territory, as indicated on our web page, as well as sent to: Chicche Venezia di Chiara Clemente - via Dei Salici 5, Conselve (PD) 35026 The goods must be returned undamaged, in their original packaging, complete in all their parts and with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs. Returns without product seals or labels will not be accepted. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may suspend the refund until receipt of the goods or until the purchaser has demonstrated that he has returned the goods. The right of withdrawal will not apply in case Chicche Venezia's services and products are included in the categories of art. 59 of the Legislative Decree 206/2005. The website will process the refund using the same payment method chosen by the purchaser during the purchase process. In case of payment by bank transfer, and if the user intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund. Art. 14 - Contacts Any request for information can be sent by email to the following address sales@chicchevenzia.com, and by post to the following address: Chicche Venezia di Chiara Clemente - via Dei Salici 5, Conselve (PD) 35026. These conditions have been drawn up on 19/06/2021. Translated with www.DeepL.com/Translator (free version)