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General Conditions of Sale

Art. 1 - General Provisions By navigating in this area the user accesses Chicche Venezia, accessible through the url: www.chicchevenzia.com (from now on called "Chicche Venezia"). Browsing and submitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site as indicated therein. These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to the purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03) by Chicche Venezia di Chiara Clemente Registered office: Via Dei Salici, 5 - 35026 CONSELVE (PD) VAT No.: 05450320287 Registered to the REA, number PD - 468157 Before accessing the products supplied by the website, the user is required to read these General Terms and Conditions of Sale, which are generally and unequivocally accepted at the time of purchase. The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which Chicche Venezia reserves the right to modify unilaterally and without prior notice. Art. 2 - Object These General Terms and Conditions of Sale govern the offer, transmission and acceptance of purchase orders for products on Chicche Venezia and do not govern the provision of services or the sale of products by parties other than the vendor which are present on the same site through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the vendor, we suggest you check their terms and conditions of sale. Art. 3 - Conclusion of the contract In order to conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relevant instructions. The form contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the means of payment that can be used, the delivery methods for the products purchased and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, and the methods and timing for returning the products purchased. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data. The contract is concluded when the seller receives the form filled in by the user, after checking that the data contained therein is correct. The user is obliged to pay the price from the moment the online order process is completed. This will be done by clicking on the "Complete order" button at the end of the guided procedure. Once the contract is concluded, the seller takes charge of the order for its execution. Art. 4 - Registered users When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully. The confirmation will exempt Chicche Venezia from any responsibility regarding the data provided by the user. The user is obliged to promptly inform Chicche Venezia of any changes to the data provided. If the user communicates inaccurate or incomplete data or even if there is a dispute by the interested parties regarding the payments made, Chicche Venezia will have the right not to activate or suspend the service until the relevant shortcomings have been remedied. On the occasion of the first request for activation of a profile by the user, Chicche Venezia will give the user a username and password. The user acknowledges that these identifiers are the validation system for the user's access to the Services and the only system capable of identifying the user and that the acts performed through such access will be attributed to him and will be binding on him. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to pass them on, even temporarily, to third parties. Art. 5 - Availability of products Product availability refers to the actual availability at the time the user places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products may be sold to other customers before the order is confirmed. Even after the order confirmation e-mail has been sent, there may be cases of partial or total unavailability of the goods. In this case, the order will automatically be rectified by eliminating the unavailable product and you will be informed immediately by e-mail. If the user requests the cancellation of the order, terminating the contract, Chicche Venezia will refund the amount paid within 30 days from the moment Chicche Venezia became aware of the user's decision to terminate the contract. Art. 6 - Products offered Chicche Venezia sells Textiles, clothing, furs, footwear and leather goods. The offer is detailed in our website at the link: https://www.chicchevenzia.com Art. 7 - Payment methods and prices The price of the products will be the one indicated from time to time on the site, unless there is an obvious error. In the event of an error, Chicche Venezia will inform the purchaser as soon as possible so that the order can be confirmed for the correct amount or cancelled. Chicche Venezia will not be obliged to supply the items sold at the incorrectly indicated lower price. The prices on the website are inclusive of VAT and do not include shipping costs. Prices are subject to change at any time. Changes do not apply to orders for which an order confirmation has already been sent. Once you have selected the products you want, they will be added to your shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment. Payment can be made by: Credit cards (Mastercard, Visa, American Express, Maestro, etc.) iDeal ShopPay PayPal Apple Pay Google Pay Amazon Pay Art. 8 - Delivery Chicche Venezia will deliver throughout Italy, excluding the Vatican City State and the Republic of San Marino. We will not deliver to the following territories: Livigno and for Smaller Islands and inconvenient locations we will reserve the right to assess the shipping costs. Chicche Venezia will deliver either to the address provided by the user or to the collection points indicated at the time of purchase. Delivery is generally made within 3-6 days, or, if no delivery date is specified, within the estimated delivery time at the time of selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the location of the order and how to arrange for a new delivery. If you are unable to be at the delivery location at the agreed time, please contact us again to arrange a new delivery date. If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we shall assume that you intend to terminate the contract. As a result of the termination, the amounts will be refunded, including the costs of delivery to the exclusion of any additional costs arising from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 30 days from the date of termination. The transport resulting from the termination of the contract may have additional costs that will be borne by the purchaser. Shipping costs are the responsibility of the Buyer and are explicitly highlighted when the order is placed. Art. 9 - Passing of risk The risks relating to the products shall pass to the Buyer from the moment of delivery. Ownership of the products is deemed to have been acquired as soon as full payment has been received for all amounts due in respect of them, including shipping costs, or at the time of delivery, if this occurs at a later date. Art. 10 - Warranty and commercial conformity The seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of Italian law. If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this guarantee is valid on condition that the defect manifests itself within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was acknowledged by the purchaser; that the online return form is correctly completed. In the event of non-conformity, you, as a consumer, shall be entitled to have the goods restored to conformity free of charge by repair or replacement, or to obtain an appropriate price reduction or rescission of the contract in respect of the disputed goods and a subsequent refund of the price. All costs of returning defective products will be borne by the seller. Art. 11 - Withdrawal In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. In the event of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day period shall run from the date of receipt of the last product. If the user wishes to exercise his/her right of withdrawal from the purchase made on Chicche Venezia, he/she may do so by: Sending an email to: ecommerce@chicchevenzia.com Calling 3423668126 Or by visiting https://chicchevenzia.shipping-portal.com/rp/ The purchaser shall exercise the right of withdrawal also by sending any explicit statement containing the decision to withdraw from the contract or alternatively by sending the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, which is not mandatory. The goods may be returned to any point of sale in the Italian territory, as indicated on our web page, as well as sent to: Chicche Venezia di Chiara Clemente Via Dei Salici, 5 - 35026 CONSELVE (PD) The goods must be returned undamaged, in their original packaging, complete in all their parts and with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs. Returns without product seals or labels will not be accepted. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may suspend the refund until receipt of the goods or until the purchaser has demonstrated that he has returned the goods. The right of withdrawal will not apply in case Chicche Venezia's services and products are included in the categories of art. 59 of the Legislative Decree 206/2005. The website will process the refund using the same payment method chosen by the purchaser during the purchase process. In case of payment by bank transfer, and if the user intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC necessary to carry out the refund. Art. 12 - Data processing The purchaser's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy). Art. 13 - Safeguard clause Should any of the clauses of these General Conditions of Sale be null and void for any reason whatsoever, this shall in no way affect the validity of and compliance with the other provisions of these General Conditions of Sale. Article 14 - Contacts Any request for information can be sent by email to the following address ecommerce@chicchevenzia.com, by phone to 3517985300 and by post to the following address: Chicche Venezia di Chiara Clemente Via Dei Salici, 5 - 35026 CONSELVE (PD) Art. 15 - Applicable law and competent court These General Terms and Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any other prevailing mandatory law of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law. Any disputes inherent and/or consequent to the same shall be settled exclusively by the Italian courts. In particular, should the user qualify as a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law. These conditions have been drawn up on 19/06/2021

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